The Process

Everything worth knowing before you wear.

Rare pieces. Limited access. Worn with intention.

1. Select your piece
   
   

2. Choose your dates
   
   

3. Delivered to you
   
   

4. Wear, return, repeat

Fit & Feel

If you’re looking for the obvious, you won’t find it here.

Each piece within the wardrobe is selected for cut, proportion, and presence. Detailed fit notes are provided on every product page and the can also be found on the original brand's product page alongside more imagery, we recommend reviewing these carefully prior to booking. Some silhouettes are structured, others fluid or intentionally oversized. Where guidance is given, it reflects how the garment is designed to be worn. This is considered dressing, not one-size-fits-all styling.

Delivery & Timing

Orders placed at least two business days prior to your selected start date are guaranteed to arrive on or before that date within Australia. If you are in not in a remote area, or located in WA, we recommend ordering 3 days before start date. Each hire operates on a four-day rotation, beginning on your nominated start date. For urgent bookings, in-studio collection may be available where specified from Burleigh Waters. All deliveries are sent via tracked service, and a prepaid return label is included.

Care & Wear

Cleaning is included. Care is expected.

Please return pieces unwashed. Some designs require heightened awareness - length, fabric, or structure may call for deliberate movement and consideration of surfaces. Pieces are curated in limited numbers and treated accordingly. We offer exceptionally delicate pieces not commonly available through traditional rental platforms for this reason. By choosing to hire these garments, you acknowledge their fragility and agree to return them in the condition received. This includes lifting longer hemlines to avoid dragging and being mindful of surfaces that may compromise the integrity of the fabric. Forcing a garment onto the body may result in damage. Please ensure the piece fits as intended before wear.

Returns & Consideration

Garments must be lodged for return at an Australia Post office (not a street post box) on or before the final day of your rotation before 12PM. If your final day falls on a weekend, please return prior to 10AM the following business day. Late returns impact subsequent bookings and may incur additional charges. Extensions are not guaranteed. We operate on mutual respect your timing ensures the next client receives their piece as intended. 

Damage & Responsibility

Normal wear is expected. However, clients are responsible for significant damage, staining, tearing, alteration, loss, or theft while a garment is in their possession. Repair or replacement costs may apply up to the piece’s restoration value. This is not fast fashion pieces are introduced in limited numbers and rotated with care. 

Where a garment sustains minor damage but remains wearable, we may, at our discretion, offer a reduced restoration charge reflective of its continued rental value.

For select high-value pieces, we require valid government-issued identification matching the name and payment details provided at checkout. By proceeding with your booking, you consent to identity verification where requested. Failure to provide accurate identification may result in cancellation of the order.

In circumstances where a garment is not returned by the agreed end of the rental period, and reasonable attempts to recover the item have been unsuccessful, The Un(Worn) Laundry reserves the right to pursue recovery of the garment and/or associated costs through lawful means. This may include engagement of debt recovery services or legal proceedings in accordance with applicable Australian law.

By placing an order, you authorise The Un(Worn) Laundry to recover reasonable costs associated with late returns, significant damage, loss, theft, non-return, or chargebacks made in bad faith, in accordance with these Terms & Conditions and applicable Australian law. 

Fraud

Any failure to return a garment within the agreed rental period without communication may be treated as unauthorised retention of property.

Where a garment is deemed lost, stolen, or unlawfully retained, The Un(Worn) Laundry reserves the right to:

• Charge the full restoration or replacement value of the garment

• Recover any associated losses, including late fees and recovery costs

• Engage debt recovery services

• Report suspected theft or fraudulent activity to the relevant authorities

Providing false identification, disputed payments made in bad faith, or intentionally retaining a garment beyond the agreed rental period may constitute fraud and will be addressed accordingly.

All pieces are branded. If an item is replaced with a dupe upon return and this branding is missing, you will be liable for a full replacement cost, cover of the return satchel and admin fees. 

The Un(Worn) Laundry reserves all rights available under Australian law to protect its property and recover losses.

Cancellation Policy

Our wardrobe operates in limited quantities, with each piece reserved exclusively for the dates selected at the time of booking.

Bookings cancelled more than 14 days prior to the rental start date are eligible for a full refund, excluding any non-refundable payment processing fees where applicable.

Bookings cancelled within 14 days of the rental start date are non-refundable. At our discretion, we may offer a complimentary transfer of the booking to an alternative date within six months of the original rental period, subject to availability.

Should you wish to amend your rental dates, please contact us as soon as possible. While we will always endeavour to accommodate date changes, availability cannot be guaranteed.

In the unlikely event that The Un(Worn) Laundry is unable to fulfil your booking, a full refund will be provided.

By placing an order, you acknowledge that garments are reserved exclusively for your selected dates and that late cancellations may prevent the piece from being made available to another client.

Additional Fees & Restoration Charges

While normal wear is expected, certain circumstances may require additional charges to restore, repair, or recover a garment and any associated business losses.

Please note that all items are photographed before dispatch to ensure we pick up on any wear. We recommend you do the same if you notice any damage. Time stamps must match delivery time.

The following fees may apply where relevant:

Additional Cleaning
Where a garment is returned with staining, excessive soiling, odours, makeup transfer, fake tan transfer, or other marks beyond what is considered normal wear, additional specialist cleaning fees may apply. Most minor cleaning charges range between $25 and $150, depending on the treatment required.

Repairs
Where a garment requires repair due to damage incurred during the rental period, the cost of repair will be charged at the amount invoiced by our alterations or restoration specialist. This may include, but is not limited to, torn seams, broken fastenings, pulled fabric, damaged embellishments, stretched garments, or damaged straps. Borrower may be liable for cancellations of future bookings while the item is in repair. 

Late Returns
Garments not lodged for return within the required timeframe may incur a late fee of $40 per day until the garment is returned. Additional charges may apply where a late return impacts a subsequent booking. Returns must be taken to an Australia Post office (not box) before 10AM. 

Non-Return
Where a garment has not been returned within 14 days of the agreed return date and reasonable attempts to contact the client have been unsuccessful, the garment may be deemed non-returned. In these circumstances, The Un(Worn) Laundry reserves the right to charge up to the full replacement value (RRP) of the garment, together with any associated recovery costs.

Damage Beyond Repair
Where a garment is deemed by The Un(Worn) Laundry or an independent garment restoration specialist to be damaged beyond reasonable repair, the client may be liable for the full replacement value (RRP) of the garment.

Where the damaged garment was scheduled for future bookings, The Un(Worn) Laundry also reserves the right to recover reasonable losses directly arising from the inability to fulfil those bookings until a replacement garment can be sourced.

Loss or Theft
Clients remain responsible for garments from the time of delivery or collection until the garment is successfully returned. Lost or stolen garments may incur charges up to the full replacement value (RRP) of the item.

Any fees charged will be proportionate to the costs incurred and supported by reasonable evidence where requested.