The Process

Everything worth knowing before you wear.

Rare pieces. Limited access. Worn with intention.

1. Select your piece
   
   

2. Choose your dates
   
   

3. Delivered to you
   
   

4. Wear, return, repeat

Fit & Feel

If you’re looking for the obvious, you won’t find it here.

Each piece within the wardrobe is selected for cut, proportion, and presence. Detailed fit notes are provided on every product page and the can also be found on the original brand's product page alongside more imagery, we recommend reviewing these carefully prior to booking. Some silhouettes are structured, others fluid or intentionally oversized. Where guidance is given, it reflects how the garment is designed to be worn. This is considered dressing, not one-size-fits-all styling.

Delivery & Timing

Orders placed at least two business days prior to your selected start date are guaranteed to arrive on or before that date within Australia. If you are in not in a remote area, or located in WA, we recommend ordering 3 days before start date. Each hire operates on a four-day rotation, beginning on your nominated start date. For urgent bookings, in-studio collection may be available where specified from Burleigh Waters. All deliveries are sent via tracked service, and a prepaid return label is included.

Care & Wear

Cleaning is included. Care is expected.

Please return pieces unwashed. Some designs require heightened awareness - length, fabric, or structure may call for deliberate movement and consideration of surfaces. Pieces are curated in limited numbers and treated accordingly. We offer exceptionally delicate pieces not commonly available through traditional rental platforms for this reason. By choosing to hire these garments, you acknowledge their fragility and agree to return them in the condition received. This includes lifting longer hemlines to avoid dragging and being mindful of surfaces that may compromise the integrity of the fabric. Forcing a garment onto the body may result in damage. Please ensure the piece fits as intended before wear.

Returns & Consideration

Garments must be lodged for return at an Australia Post office (not a street post box) on or before the final day of your rotation before 12PM. If your final day falls on a weekend, please return prior to 10AM the following business day. Late returns impact subsequent bookings and may incur additional charges. Extensions are not guaranteed. We operate on mutual respect your timing ensures the next client receives their piece as intended. 

Damage & Responsibility

Normal wear is expected. However, clients are responsible for significant damage, staining, tearing, alteration, loss, or theft while a garment is in their possession. Repair or replacement costs may apply up to the piece’s restoration value. This is not fast fashion pieces are introduced in limited numbers and rotated with care. 

Where a garment sustains minor damage but remains wearable, we may, at our discretion, offer a reduced restoration charge reflective of its continued rental value.

For select high-value pieces, we require valid government-issued identification matching the name and payment details provided at checkout. By proceeding with your booking, you consent to identity verification where requested. Failure to provide accurate identification may result in cancellation of the order.

In circumstances where a garment is not returned by the agreed end of the rental period, and reasonable attempts to recover the item have been unsuccessful, The Un(Worn) Laundry reserves the right to pursue recovery of the garment and/or associated costs through lawful means. This may include engagement of debt recovery services or legal proceedings in accordance with applicable Australian law.

Fraud

Any failure to return a garment within the agreed rental period without communication may be treated as unauthorised retention of property.

Where a garment is deemed lost, stolen, or unlawfully retained, The Un(Worn) Laundry reserves the right to:

• Charge the full restoration or replacement value of the garment

• Recover any associated losses, including late fees and recovery costs

• Engage debt recovery services

• Report suspected theft or fraudulent activity to the relevant authorities

Providing false identification, disputed payments made in bad faith, or intentionally retaining a garment beyond the agreed rental period may constitute fraud and will be addressed accordingly.

The Un(Worn) Laundry reserves all rights available under Australian law to protect its property and recover losses.